Local deliveries of larger pieces of homeware or accessories are arranged using LIVE THIS own delivery service or through an independent contractor. Delivery fees are quoted at time of purchase.
Shipping within Australia is calculated using the size, weight and fragility of the item/s to be shipped. this is to help ensure that your purchase arrives intact and undamaged. we use Australia Post (registered) or TNT Express for smaller items. A signature is required at the point of delivery for all parcels sent via registered post or courier. Please note that orders placed after 11am Australian Eastern Standard Time will be processed on the following business day.
If you have not received your order within 7 business days of its dispatch from LIVE THIS, please advise us in writing so that we can investigate its whereabouts and resolve the issue.
If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
In the situation where the item you receive is faulty or not what you ordered., you are entitled to a refund to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed.
When sending returned items to LIVE THIS we advise you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange LIVE THIS reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may change it with in 2 weeks of purchase. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to LIVE THIS for exchange must be intact and in saleable condition.